> ## Documentation Index
> Fetch the complete documentation index at: https://mewsy.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find the next step without repeatedly sending requests.

| What you see | What to do |
| - | - |
| Studio integration is not configured yet | The official mewsy service is unavailable. Try again later or contact support; configuration is handled by mewsy. |
| Use /studio CODE | Copy the current code from the official plugin open in your Studio session; generate another if it expired. |
| Pair Studio first | Wait for an automatic bridge reconnect. Pair again if the session expired or you changed game servers. |
| Wait three seconds between Studio actions | Let the cooldown finish before trying again. |
| Studio bridge is busy | Wait and retry once; other players share the server’s bridge capacity. |
| Outfit unavailable or unsupported | Try an available solo outfit that you own or can access publicly. |
| Received a card but no model | Check automatic import in Settings, then click Import on the card. |
| An import is already running | Wait for the current model to finish building. |
| Reconnecting | Leave the plugin open while it retries. After the 45-second reconnect window or session expiry, generate a new pairing code. |
| Pairing code expired or was already used | Generate a new code. Codes expire after five minutes and cannot be redeemed twice. |

## Connection issues

Make sure Studio is in edit mode and the official plugin is installed and up to date. Reopen the plugin, generate a fresh pairing code, and try again from the official game. If the service remains unavailable, contact support with the exact error message.

## Report a problem

Contact [Discord support](https://discord.gg/mewsy) or email [support@mewsy.co](mailto:support@mewsy.co). Include plugin version, the action you took, the exact error, and whether you were importing your worn avatar, a saved outfit, or a community outfit. Do not share API keys, pairing codes, cookies, or passwords.

## Plugin logs

Open **About → Logs** to inspect this session’s connection and import events. Filter warnings and errors, then copy relevant entries for support. Logs are held in memory and are not uploaded automatically. Review copied text before sharing it, and never include credentials.


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