> ## Documentation Index
> Fetch the complete documentation index at: https://mewsy.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & support

> Get help with your account, imports, avatar renders, or integration.

Contact [Discord support](https://discord.gg/mewsy) or email [support@mewsy.co](mailto:support@mewsy.co).

## Include the useful details

* Which flow: game import, 2D avatar render, website account, or developer API.
* What you tried and the exact error message.
* For render issues, the outfit code, selected pose, and whether loading or generating failed. Check the [render troubleshooting guide](https://mewsy.co/docs/website/2d-render.md#troubleshooting) first.
* For plugin issues, your plugin version and outfit source.
* For API issues, the endpoint, HTTP status, and error code, with secrets removed.

Keep account and billing information out of public Discord channels. Never share a Roblox password, session cookie, API key, or active pairing code.

## Your information

The website’s privacy policy explains account data, billing identifiers, job records, and browser storage. Contact support for access, correction, export, or deletion requests; account ownership may need to be verified.

Signing out, uninstalling the plugin, or clearing browser storage does not cancel an existing subscription. Manage billing separately.

## Policies

The main website footer links to Terms of service, Privacy policy, Refund policy, API usage policy, and Cookies & storage. These policies govern the service; this page is a practical guide, not a replacement for them.


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