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Contact Discord support or email support@mewsy.co.

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Include the useful details

  • Which flow: game import, 2D avatar render, website account, or developer API.
  • What you tried and the exact error message.
  • For render issues, the outfit code, selected pose, and whether loading or generating failed. Check the render troubleshooting guide first.
  • For plugin issues, your plugin version and outfit source.
  • For API issues, the endpoint, HTTP status, and error code, with secrets removed.
Keep account and billing information out of public Discord channels. Never share a Roblox password, session cookie, API key, or active pairing code.

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Your information

The website’s privacy policy explains account data, billing identifiers, job records, and browser storage. Contact support for access, correction, export, or deletion requests; account ownership may need to be verified. Signing out, uninstalling the plugin, or clearing browser storage does not cancel an existing subscription. Manage billing separately.

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Policies

The main website footer links to Terms of service, Privacy policy, Refund policy, API usage policy, and Cookies & storage. These policies govern the service; this page is a practical guide, not a replacement for them.