MEWSY POLICIES
Refund Policy
Seven days to request a refund of your first subscription payment.
Last updated
First Payment Only
You can request a refund within seven calendar days of your first successful mewsy developer subscription payment. This offer applies once per customer. Monthly renewals, later purchases, and subscriptions restarted after cancellation do not qualify or restart the window. Ordinary API use does not by itself disqualify an eligible first payment.
Requesting a Refund
Email [email protected] within the seven-day window with your Roblox player ID, payment date, and Stripe receipt or invoice reference. You can also use discord.gg/mewsy to arrange a private support request. We may verify purchase ownership. Do not send card numbers, passwords, or API keys. Support processing time does not count against the request window.
Refunds and Cancellation
Approved refunds return to the original payment method through Stripe; bank processing times vary. We cancel future renewal and end the paid access covered by the refunded charge. Refunds are handled by support.
To stop future charges without requesting a refund, use Settings → Manage billing before renewal. Cancellation does not automatically refund a payment. Renewals and payments outside the first-payment window are normally nonrefundable; unused time or quota is not automatically prorated.
Billing Problems and Your Rights
Contact us about duplicate or unauthorized charges, billing errors, or service failures even if the first-payment offer does not apply. This policy does not limit refunds, cancellation rights, or payment-dispute rights required by applicable law. Changes to this policy apply to future purchases and do not remove an existing eligible request.
Need a hand?
[email protected] · Discord support ↗
Keep private account and payment details out of public channels.